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            Star Codes (CPBX)

            Modified on Thu, 21 Nov at 3:12 PM

            Account Call Screening

            These star codes apply to all users on the account.

            CodeDescription
            *41

            		All Other Callers: Block
            All other calls (not otherwise specified in Call Handling settings) will be blocked.
            *42

            		All Other Callers: Allow
            All other calls (not otherwise specified in Call Handling settings) will be allowed.
            *45

            		Custom Callers: Block
            Calls from the number specified will be blocked.
            *46

            		Custom Callers: Allow
            Calls from the number specified will be allowed.
            *47
            		Custom Callers: Block with Message
            Calls from the number specified will be blocked with a message.
            *48
            		Anonymous Callers: Block
            Calls without caller ID will be blocked.
            *49
            		Anonymous Callers: Allow
            Calls without caller ID will be allowed.
            *50
            		Anonymous Callers: Enable Block with Message
            Calls without caller ID will be blocked with a message. 
            *51
            		Anonymous Callers: Disable Block with Message
            Calls without caller ID will no longer be blocked with a message.
            *57
            		Call Trace
            Marks a call for a trace in your Call History. Used for troubleshooting. 

            User Call Screening

            These star codes apply only to the user.

            CodeDescription
            *58Custom Callers: Block with Message
            Calls from the number specified will be blocked with a message.
            *59Custom Callers: Allow
            Calls from the number specified will be blocked with a message.
            *60Custom Callers: Block
            Calls from the number specified will be blocked.
            *63 + TNCustom Callers: Forward
            Calls from the number specified will be forwarded.
            *64All Other Callers: Block
            All other calls (not otherwise specified in Call Handling settings) will be blocked.
            *74All Other Callers: Allow
            All other calls (not otherwise specified in Call Handling settings) will be allowed.
            *77Anonymous Callers: Block
            Calls without caller ID will be blocked.
            *87Anonymous Callers: Allow
            Calls without caller ID will be allowed.
            *95Anonymous Callers: Enable Block with Message
            Anonymous calls will be blocked with a message. 
            *97Anonymous Callers: Disable Block with Message
            Disables “Block with Message” for anonymous calls. 
            *78Do Not Disturb: Enable
            Turns on DND. All calls will be sent to voicemail.
            *79Do Not Disturb: Disable
            Turns off DND.

            User Call Forwarding

            CodeDescription
            *72 + TNCall Forward: All (On/Off)
            When enabled, all calls will be forwarded to the number specified.
            *90 + TNCall Forward: Busy (On/Off)
            When enabled, calls will be forwarded to the number specified when the line is busy.
            *92 + TNCall Forward: No Answer (On/Off)
            When enabled, calls will be forwarded to the number specified when unanswered.
            *94 + TNCall Forward: Out of Service (On/Off)
            When enabled, calls will be forwarded to the number specified when the device is out of service or not registered.

            User Call Management

            CodeDescription
            *00 + Ext.Transfer To Voicemail
            Sends calls directly to another user's voicemail box.
            ** + Ext.Directed Call Pickup
            Pick up a ringing extension for another user.
            *40
            		Group Pickup
            Pick up a ringing extension for another user in the same Pick Up Group.
            *43Call Waiting: Enable
            Enables call waiting for ALL calls to the user.
            *44Call Waiting: Disable
            Disables call waiting for ALL calls to the user.
            *70 + TNCall Waiting: Disable Next Call
            If call waiting is enabled on the line, this star code will disable caller ID on the current call. Future calls will not be affected.
            *62Call Park
            Places a call in a parking spot.
            *66 + SlotCall Park Retrieval
            Retrieves a call from a parking spot.
            *65 + TNCaller ID: Enable Next Call
            If the user's caller ID is blocked, this star code will enable caller ID for the current call. Future calls will not be affected. If caller ID was already enabled, it will continue to be enabled.
            *67 + TNCaller ID: Block Next Call
            If the user's caller ID is enabled, this star code will block caller ID on the current call. Future calls will not be affected. If caller ID was already blocked, it will continue to be blocked.
            *68Caller ID: Manage(On/Off)
            Enable or disable caller ID for the user.
            *69Last Call Return
            Dial the last caller ID number that rang the line.
            *98Voicemail Management
            Access the voicemail box assigned to the user.


            Call Screening Star Codes

             

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            All Other Callers

            Star CodeInstructions

            All Other Callers: Allow

            This will allow calls from every number that is not specifically blocked.

            1. Dial the All Other Callers: Allow star code designated to block all callers. Default is *74.
            2. You will hear a prompt saying, “Your selective call accept service has been deactivated."

            All Other Callers: Block

            This will block calls from every number that is not specifically allowed.

            1. Dial the All Other Callers: Block star code. Default is *64
            2. You will hear a prompt saying, “Your selective call accept service has been activated."

            Anonymous Callers

            Star CodeInstructions

            Anonymous Callers: Allow

             

            1. Dial the Anonymous Callers: Allow star code. Default is *87.
            2. You will hear a prompt saying, “Your anonymous call rejection service has been deactivated."

            Anonymous Callers: Block

            Calls without caller ID will be blocked and the caller will hear a busy tone.

            1. Dial the Anonymous Callers: Block star code. Default is *77.
            2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line.”

            Anonymous Callers: Enable Block with Message

            Anonymous callers will hear a message indicating anonymous callers are not allowed.

            1. Dial the Anonymous Callers: Enable Block with Message star code. Default is *95.
            2. You will hear a prompt saying, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

            Anonymous Callers: Disable Block with Message

            1. Dial the Anonymous Callers: Disable Block with Message star code. Default is *97.
            2. You will hear a prompt saying, “Your anonymous call rejection service has been deactivated.”

            Custom Callers

            Star CodeInstructions

            Custom Callers: Allow

            Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past.

            1. Dial the Custom Callers: Allow star code designated to allow specific callers to contact you.
            2. Enter your 4-digit PIN followed by #.
            3. Enter the phone number to be allowed, starting with a 1 (i.e. 1 800 555 1212), followed by #.
            4. You will hear a prompt saying, “Calls from [phone number you entered] will be allowed.”

            Custom Callers: Block

            Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line.

            When enabled, the caller will hear a busy signal instead of reaching you.

            1. Dial the Custom Callers: Block star code designated to block specific numbers from contacting you. Default is *60.
            2. Enter your voicemail PIN followed by #.
            3. Enter the 10-digit number to be blocked followed by #.
            4. You will hear a prompt saying, “Calls from [phone number] will be blocked.”

            Custom Callers: Block with Message

            When enabled, the caller will hear “The number you have dialed is not accepting calls at this time. Please try again later.”

            1. Dial the star code designated to block specific numbers and to play a message when done. Default is *58.
            2. Enter your voicemail PIN followed by #.
            3. Enter the 10-digit number to be blocked followed by #.
            You will hear a prompt saying, “Calls from [phone number you entered] will be blocked.”


            Call Trace

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star code for Call Trace is *57, but yours may be different. Please check your user guide for the correct codes for your service.

            Star CodeInstructions
             Call Trace

            Call Trace allows you to mark a harassing or threatening phone call in your Call History.

            Call Trace does not initiate any law enforcement or actions against the caller. You must take additional actions to establish a case with your local law enforcement agency.

            1. After hanging up the call, dial the Call Trace star code. Default code is *57.
            2. A new line for the trace will be entered in the Call History. Expand the record to see the CDR from the original call.

            Example

            In this example, Amy received a phone call at 10:39 and dialed the Call Trace star code immediately after ending the call. There are now two records in the Call History:

            mceclip1

            When the Call Trace record is expanded, it shows the CDR details from the call it traced:

            mceclip0


            Call Screening Star Codes

             

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            All Other Callers

            Star CodeInstructions

            All Other Callers: Allow

            This will allow calls from every number that is not specifically blocked.

            1. Dial the All Other Callers: Allow star code designated to block all callers. Default is *74.
            2. You will hear a prompt saying, “Your selective call accept service has been deactivated."

            All Other Callers: Block

            This will block calls from every number that is not specifically allowed.

            1. Dial the All Other Callers: Block star code. Default is *64
            2. You will hear a prompt saying, “Your selective call accept service has been activated."

            Anonymous Callers

            Star CodeInstructions

            Anonymous Callers: Allow

             

            1. Dial the Anonymous Callers: Allow star code. Default is *87.
            2. You will hear a prompt saying, “Your anonymous call rejection service has been deactivated."

            Anonymous Callers: Block

            Calls without caller ID will be blocked and the caller will hear a busy tone.

            1. Dial the Anonymous Callers: Block star code. Default is *77.
            2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line.”

            Anonymous Callers: Enable Block with Message

            Anonymous callers will hear a message indicating anonymous callers are not allowed.

            1. Dial the Anonymous Callers: Enable Block with Message star code. Default is *95.
            2. You will hear a prompt saying, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

            Anonymous Callers: Disable Block with Message

            1. Dial the Anonymous Callers: Disable Block with Message star code. Default is *97.
            2. You will hear a prompt saying, “Your anonymous call rejection service has been deactivated.”

            Custom Callers

            Star CodeInstructions

            Custom Callers: Allow

            Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past.

            1. Dial the Custom Callers: Allow star code designated to allow specific callers to contact you.
            2. Enter your 4-digit PIN followed by #.
            3. Enter the phone number to be allowed, starting with a 1 (i.e. 1 800 555 1212), followed by #.
            4. You will hear a prompt saying, “Calls from [phone number you entered] will be allowed.”

            Custom Callers: Block

            Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line.

            When enabled, the caller will hear a busy signal instead of reaching you.

            1. Dial the Custom Callers: Block star code designated to block specific numbers from contacting you. Default is *60.
            2. Enter your voicemail PIN followed by #.
            3. Enter the 10-digit number to be blocked followed by #.
            4. You will hear a prompt saying, “Calls from [phone number] will be blocked.”

            Custom Callers: Block with Message

            When enabled, the caller will hear “The number you have dialed is not accepting calls at this time. Please try again later.”

            1. Dial the star code designated to block specific numbers and to play a message when done. Default is *58.
            2. Enter your voicemail PIN followed by #.
            3. Enter the 10-digit number to be blocked followed by #.
            You will hear a prompt saying, “Calls from [phone number you entered] will be blocked.”


            Call Forwarding Star Codes

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            Business Lines Info

            Business Lines star codes do not require a PIN to forward calls.

            Star CodeInstructions

            Call Forward: All Calls

            1. Dial the star code designated to forward all calls to another number. Default is *72.
            2. Enter your 4-digit voicemail PIN.
            3. Choose an option:
              • Press 1 and enter the destination's 10-digit phone number, starting with a 1 (e.g. 1 800 555 1212).
              • Press 2 to disable forwarding and allow calls to ring to your line.

            Call Forward: Busy

            1. Dial the star code designated to forward calls when the line is busy. Default is *90.
            2. Enter your 4-digit voicemail PIN.
            3. Choose an option:
              • Press 1 and enter the destination's 10-digit phone number, starting with a 1 (e.g. 1 800 555 1212).
              • Press 2 to have calls sent to voicemail instead of being forwarded.

            Call Forward: Out of Service

            1. Dial the star code designated to forward all calls to another number when the line is out of service. Default is *94.
            2. Enter your 4-digit voicemail PIN followed by #.
            3. Choose an option:
              • Press 1 to enter the forwarding destination number followed by the # sign. You will hear, “All calls will be forwarded when your line is out of service, goodbye."
              • Press 2 to send calls to voicemail.

            Call Forward: No Answer

            1. Dial the star code designated to forward calls when they are not answered. Default is *92.
            2. Enter your 4-digit PIN.
            3. Choose an option:
              • Press 1 to enter a forwarding number.
              • Press 2 to send calls to voicemail.

            Call Forward: Custom Callers

            1. Dial the star code designated to forward calls from a specific number. Default is *63.
            2. Enter your voicemail PIN followed by #.
            3. Enter the forwarding number followed by #.
            4. You will hear a prompt saying, “Calls from [phone number you entered] will be forwarded."

            A Screening Forward Number must be set up in the online voice portal. All callers configured with the Forward setting without a Screening Forward Number will fail over to the All Other Callers setting.


            Do Not Disturb Star Codes

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            Star CodeInstructions

            Do Not Disturb: Enable

            1. Dial the star code designated to enable Do Not Disturb for all calls. Default is *78.
            2. You will hear a prompt saying, “Do not disturb enabled.”

            Do Not Disturb: Disable

            1. Dial the star code designated to disable Do Not Disturb for all calls. Default is *79.
            2. You will hear a prompt saying, “Do not disturb disabled.”


            Transfer to Voicemail Star Code

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star code for Transfer to Voicemail is *00, but yours may be different. Please check your user guide for the correct codes for your service.

            Star CodeInstructions

            Transfer to Voicemail

            1. Place the caller on hold. The caller will hear hold music.
            2. Dial the star code designated to transfer a call directly to voicemail and the extension of the user. Default is *00.
              • For example, *00456
            3. Press Dial > More > Join.
            4. Hang up. The caller will be in the other user’s voicemail box.

            Info

            On Yealink IP phones, to transfer a call to voicemail: press [Transfer], dial *00 + the extension, and press [B Transfer].

             

            Directed Call Pickup Star Code

            Star Codes Disclaimer

            Star codes are customized to each partition. However, to use a single line key for both parking the call and retrieving the call, the DirectedCallPickup star code on your partition MUST be set to **. Please check your user guide for the correct codes for your service.

            Star CodeInstructions

            Directed Call Pickup

            Directed Call Pickup allows a user to answer a call ringing at a specific extension.

            When you hear the call ringing, pick up your phone and dial the Directed Call Pickup star code followed by the extension the call is ringing to.

            • For example: **4848 (star code ** + extension 4848)

            Info

            Directed Call Pickup and Pick Up Groups have similar functionalities. Directed Call Pickup allows a user to answer a call ringing at a specific extension, while Pick Up Groups allow a user to answer a call ringing to anyone in the group.



            Pick Up Groups

            A Pick Up group allows incoming calls to be answered by any member in the assigned group by dialing a star code. 

            Navigation Icon Account > Call Groups 

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star code for Pick Up Group is *40, but yours may be different. Check your user guide for the correct star codes for your service.

            A Pick Up group allows incoming calls to be answered by any member in the assigned group by dialing a star code. Before you can use Pick Up Groups, a custom star code needs to be set up on your partition. Please contact your Alianza Customer Success Manager for assistance.

            Create a Pick Up Group

            Service provider Platform Users can create Pick Up Groups. Once set up on the account, the end user Admins can manage the group settings in their portal. 

            Pick Up Group

            1. Navigate to Account > Call Groups.

            2. Click [+ Add Call Group].

            3. For Group Type, choose Pick Up Group.

            4. Enter a group name.

            5. From the User menu, select a user to add to the group. Repeat this step for additional users.

            6. When you're done, click [Create].

            Answer a Pick Up Group Call

            When a user in the Pick Up Group hears a call ringing on another group member's phone, the user can answer the call on their own phone by dialing the Pick Up Group star code.

            1. When you hear a call, pick up your phone and dial the Pick Up Group star code to answer it.

              • If multiple calls are ringing, the call that has been ringing the longest will be answered.

              • If a user belongs to multiple groups, when they dial the Pick Up Group star code, it will answer the longest ringing call in any of their groups.

            Answer with Speed Dial

            To answer a Pick Up Group call on an IP phone with the single press of a button, set a speed dial preset to the Pick Up Group star code. Follow these steps for each phone in the group:

            1. Assign a new line on the device and choose or enter the following settings:
              • Type: Speed Dial
              • Assignment: Custom Speed Dial
              • Speed Dial: Enter your Pick Up Group star code.
              • Speed Dial Display Name: Enter a name for the Pick Up Group.

            2. Click [Save].

            Info

            Pickup Groups and Presence/BLF have similar functionalities. Presence/BLF allows a user to answer a call ringing to a single predetermined user, while Pick Up Group allows any user in the group to answer a call ringing to any other user in the group.

             

            Call Waiting Star Codes

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            To find out the status of the Call Waiting feature, refer to User Call Handling.

            Star CodeInstructions

            Call Waiting: Enable All Calls

            1. Dial the star code designated to enable call waiting for all calls. The Default is *43
            2. You will hear a message indicating the call waiting service has been activated.

            Call Waiting: Disable All Calls

            1. Dial the star code designated to disable call waiting for all calls. The Default is *44
            2. You will hear a message indicating the call waiting service has been deactivated.

            Call Waiting: Disable Next Call

            To enable user call waiting for the next call:

            1. Dial the star code + the phone number of the party you're trying to reach. Default code is *70.
              • For example: *708012265555
            2. During this call, any incoming call will be sent to the "busy" call behavior.


            Call Park Star Codes


            Call Park combines the elements of transferring a call and putting it on hold. Rather than having a caller try again later or sending them to voicemail, the user can dial a star code to transfer the call to a virtual parking spot where the caller will remain on hold until the person they are calling becomes available.

            There are two ways to park calls: via star code or a line key. This article explains how to use the Call Park star codes. To use a single line key for both parking the call and retrieving the call, see Call Park Line Key.

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            Star CodeInstructions

            Call Park (Analog Phones)

            1. While on a call, hit the hook flash. You will receive a secondary dial tone.
            2. Dial the Call Park star code. Default code is *62.
            3. You should hear, "Call parked at location ##." Remember this number.
            4. Hang up to complete the transfer to the parking slot.

            Call Park (IP Phones)

            1. While on a call, tap the Transfer button and then dial the Call Park star code. Default code is *62.
            2. You should hear, "Call parked at location ##." Remember this number.
            3. Hang up the phone or tap the Transfer button again to complete the transfer to the parking slot.

            Call Park Retrieval

            1. Dial the Call Park Retrievalstar code + the parking slot the call was assigned to. Default code is *66.
              • For example, if the Call Park Retrieval star code is *66 and the parking slot is 01, dial *6601.
            2. The call will be retrieved from the parking slot and you will be connected with the caller.

            Auto Ringback

            If the call isn't answered after a period of time (typically 180 seconds), the call will be returned (call back) to the user who parked it, following the user's call handling settings. This feature is optional and managed by Customer Support.

            Caller ID for Parked Calls

            On BCC, when a call is retrieved from a parking spot, the caller ID displays the original calling name and number, if available. If caller ID is not available, it is presented as Not Available or Anonymous. On Cloud PBX, when a call is retrieved from a parking spot, the caller ID displays the call park number.


            Caller ID Star Codes

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

            Star CodeInstructions

            Caller ID: Enable Next Call

            1. Dial the star code + the number for the party you're trying to reach. Default code is *65.
              • For example: *658012265555
            2. If the caller ID was set to "BLOCKED", this will enable the caller ID for just that one call. Any other call placed after this will continue to show "BLOCKED" as the caller ID.

            Caller ID: Disable Next Call

            1. Dial the star code designated to disablethe caller ID for the next call. Default code is *67.
              • For example: *678012265555
            2. If the caller ID is enabled and properly set, this will disable the caller ID for just that one call. Any other call placed after this will continue to show the correct caller ID.

            Caller ID: Manage

            1. Dial the star code designated to manage the caller ID for the user. Default code is *68.
            2. The user's caller ID will be turned on or off (dependent on their previous setting) for all calls moving forward.
            3. To change the setting, dial this star code again.


            Last Call Return Star Code

            Star Codes Disclaimer

            Star codes are customized to each partition. Default star code for Call Return is *69, but yours may be different. Please check your user guide for the correct codes for your service.

            Star CodeInstructions
            Last Call Return

            Return the last received inbound call. This feature does not redial the last outbound call.

            1. Dial the star code designated for this feature.
            2. Your phone will now automatically redial the last inbound call.


            Voicemail Management

            Voicemail is a huge part of how we communicate, and we make it very customizable. In addition to customizing the greetings, you can set up preferences for an individual user—including Voicemail to Email, where you can choose to forward voicemail messages as an .mp3 to a specified email address.

            This article discusses how to manage voicemail boxes at the account level, but they can also be managed at the user level. See User Voicemail Management for details.

            Voicemail Overview

            Go to Account > Voicemail. Here you can see all of the voicemail boxes on the account. The list can be sorted by Name or Owners.

            CPBX Voicemail Edit

            To add a new box, click [+ Add Voicemail] in the top right corner. To edit an existing box, hover over the list item and click [Edit] on the right.

            Info

            Voicemail boxes do not have a storage space limit, and messages are stored indefinitely. Individual messages are limited to 5 minutes.

            Add Voicemail Box

            1. Go to Account > Voicemail.

            2. In the top right corner, click [+ Add Voicemail Box].

            3. Enter the voicemail box name.
            4. Choose a language: English or French.
            5. Select the Message Settings of your choice:
              1. Forward Voicemail to Email. Additionally, check if you want a copy of the voicemail kept in the voicemail box.
              2. Enable Transcription and forward it to email (BCC only)
            6. Click [Save].

            Once saved, you can upload any greetings.

            Voicemail Box Details

            Give the voicemail box a name. On Cloud PBX, also select the language that will be used by the voicemail menu: English or French. A user can be assigned to the box later in Users > Voicemail tab.

            CPBX Voicemail Add Box

            Voicemail Box Greetings

            Upload the greetings (Basic, Busy, No Answer) and personal name recordings used for this voicemail box. This can also be done later. The Basic greeting is used for all calls. However, if Busy or No Answer greetings are uploaded, they will be used instead.

            To upload a greeting, click the field to select a file from your computer, then click [Upload] on the right. The upload will accept WAV, MP3, and OGG files that are less than 10MB.

            Voicemail Box Greetings

            Message Settings

            Messages left on the user’s voicemail box can be forwarded as an MP3 file to one or more email addresses.

            MessageSettings

            FieldDescription

            Forward Voicemail to Email

            Check the appropriate boxes to have our system forward voicemail messages to a given email address, and if you want a copy of the voicemail kept in the voicemail box.

            When checked, the message waiting indicator (MWI) on the user’s device will stay on until the user listens to or deletes the message from their device or the Voice Portal.

            See also: Forward Voicemail to Email

            Enable Transcription

            Transcribe voicemail messages and forward it to email. (BCC only)

            See also: Voicemail Transcription(BCC)

            Email Address

            The email address(es) voicemails will be forwarded to. This feature must be enabled via the appropriate check box for emails to be forwarded.


            Forward Voicemail to Email

            All voicemail boxes have the option to forward voicemail messages to one or more email addresses. When a message is left on the user's voicemail box, an email notification is sent to the specified email address(es) with the message attached as an MP3 file. The message can also be saved in the user's voicemail box so they can access it again later.

            Message Settings

            The Forward Voicemail to Email setting can be managed in the Admin Portal or the end user portal for each voicemail box.

            User Voicemail Message Settings Forward

            1. Go to Users > Voicemail and scroll down to Message Settings.
            2. Check Forward voicemail to email.
            3. Optionally, check Save a copy in voicemail box.
              • When checked, the message waiting indicator (MWI) on the user’s device will stay on until they’ve listened to or deleted the message from their voicemail box. 
              • When unchecked, voicemail messages are removed from the voicemail box when forwarded to email.
            4. Optionally, check Enable voicemail transcription (BCC only)
            5. Enter one or more email addresses, each separated by a comma.
            6. At the bottom of the section, click [Save].

            Example Email

            From: SERVICE PROVIDER <noreply@cymbus.com>
            Date: Wednesday, June 9, 2021 at 12:26 PM
            To: Sarah Jane <sarah.jane@demo.com>
            Subject: New voicemail from 18015553638 for voicemail box: Sarah Jane

            Hi Sarah,

            You got a new Voicemail. Here are the details of your message:

            From: SERVICE PROVIDER / 1 (801) 555 3638
            Time: Wednesday, June 9, 2021 at 12:25 PM
            Duration: 01:33

            See attachment.

            vm_SERVICE_PROVIDER_1_(801)_555_3638_2021_06_09_12_26.mp3

            Thanks, 

            The Cymbus Team

             "From" Email Address

            Forwarded voicemail messages were previously sent from noreply@voice-fax.com, but the "From" email address is now dependent on the account's custom branding settings for the end user Voice Portal. You can see which domain is being used for branding in Account Settings.

            For accounts that use the default Cymbus branding options or user.cymbus.com,  forwarded voicemail messages are sent from noreply@cymbus.com. Please remind your customers to update their email filters and whitelist that address.


            Voicemail Transcription (BCC)

            Sometimes reading a voicemail message is easier than listening to it. Voicemail transcription, available only on Business Cloud Communications, takes the audio from the voicemail message and converts it to text, which is then forwarded to one or more email addresses with or without the message attached as an .mp3 file (depending on if you have forwarding enabled).

            With voicemail transcription, you can:

            • Get important messages when you can’t take a call
            • Browse your voicemails in email, rather than listening and re-listening
            • Keep searchable records of business voicemails
            • Easily forward messages you’ve received

            Message Settings

            The voicemail transcription setting can be enabled in the Admin Portal or the end user's Voice Portal for each voicemail box.

            Users Voicemail Message Settings

            1. Go to Users > Voicemail and scroll down to Message Settings.
            2. Check Forward Voicemail to Email (required to enable transcription).
            3. Optionally, check Save a copy in voicemail box. 
              • When checked, the message waiting indicator (MWI) on the user’s device will stay on until they’ve listened to or deleted the message from their voicemail box. 
            4. Check Enable voicemail transcription.
            5. In the field below, enter one or more email addresses in the field below separated by commas (required).
            6. Click [Save].

            Voicemail messages will be transcribed and sent to the email address(es) indicated here from noreply@cymbus.com with an MP3 of the message attached. Here’s an example of what that may look like:

            Example Email

            Voicemail Transcription

            Info

            Voicemails can only be transcribed from US English. If a message cannot be transcribed for any reason, such as poor audio quality, an email will still be sent with a message saying, "Message could not be transcribed."

            HIPAA

            Voicemail transcription is not HIPAA compliant. If you need to maintain HIPAA compliance, we recommend that you not enable transcription.

             

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