Call Screening Star Codes

Modified on Tue, 19 Nov at 11:07 PM

Star Codes Disclaimer

Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

All Other Callers

Star CodeInstructions

All Other Callers: Allow

This will allow calls from every number that is not specifically blocked.

  1. Dial the All Other Callers: Allow star code designated to block all callers. Default is *74.
  2. You will hear a prompt saying, “Your selective call accept service has been deactivated."

All Other Callers: Block

This will block calls from every number that is not specifically allowed.

  1. Dial the All Other Callers: Block star code. Default is *64
  2. You will hear a prompt saying, “Your selective call accept service has been activated."

Anonymous Callers

Star CodeInstructions

Anonymous Callers: Allow

 

  1. Dial the Anonymous Callers: Allow star code. Default is *87.
  2. You will hear a prompt saying, “Your anonymous call rejection service has been deactivated."

Anonymous Callers: Block

Calls without caller ID will be blocked and the caller will hear a busy tone.

  1. Dial the Anonymous Callers: Block star code. Default is *77.
  2. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line.”

Anonymous Callers: Enable Block with Message

Anonymous callers will hear a message indicating anonymous callers are not allowed.

  1. Dial the Anonymous Callers: Enable Block with Message star code. Default is *95.
  2. You will hear a prompt saying, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete to your line."

Anonymous Callers: Disable Block with Message

  1. Dial the Anonymous Callers: Disable Block with Message star code. Default is *97.
  2. You will hear a prompt saying, “Your anonymous call rejection service has been deactivated.”

Custom Callers

Star CodeInstructions

Custom Callers: Allow

Use this feature if you are currently blocking all callers and want to allow a specific phone number, or if you would like to allow a specific caller that you’ve blocked in the past.

  1. Dial the Custom Callers: Allow star code designated to allow specific callers to contact you.
  2. Enter your 4-digit PIN followed by #.
  3. Enter the phone number to be allowed, starting with a 1 (i.e. 1 800 555 1212), followed by #.
  4. You will hear a prompt saying, “Calls from [phone number you entered] will be allowed.”

Custom Callers: Block

Use this feature if you have allowed all callers but want to block a specific caller. Using this star code, the blocked caller will hear a busy signal instead of ringing through to your line.

When enabled, the caller will hear a busy signal instead of reaching you.

  1. Dial the Custom Callers: Block star code designated to block specific numbers from contacting you. Default is *60.
  2. Enter your voicemail PIN followed by #.
  3. Enter the 10-digit number to be blocked followed by #.
  4. You will hear a prompt saying, “Calls from [phone number] will be blocked.”

Custom Callers: Block with Message

When enabled, the caller will hear “The number you have dialed is not accepting calls at this time. Please try again later.”

  1. Dial the star code designated to block specific numbers and to play a message when done. Default is *58.
  2. Enter your voicemail PIN followed by #.
  3. Enter the 10-digit number to be blocked followed by #.
You will hear a prompt saying, “Calls from [phone number you entered] will be blocked.”


These star codes apply only to the user.

CodeDescription
*58Custom Callers: Block with Message
Calls from the number specified will be blocked with a message.
*59Custom Callers: Allow
Calls from the number specified will be blocked with a message.
*60Custom Callers: Block
Calls from the number specified will be blocked.
*63 + TN
Custom Callers: Forward
Calls from the number specified will be forwarded.
*64All Other Callers: Block
All other calls (not otherwise specified in Call Handling settings) will be blocked.
*74All Other Callers: Allow
All other calls (not otherwise specified in Call Handling settings) will be allowed.
*77Anonymous Callers: Block
Calls without caller ID will be blocked.
*87Anonymous Callers: Allow
Calls without caller ID will be allowed.
*95Anonymous Callers: Enable Block with Message
Anonymous calls will be blocked with a message. 
*97Anonymous Callers: Disable Block with Message
Disables “Block with Message” for anonymous calls. 
*78Do Not Disturb: Enable
Turns on DND. All calls will be sent to voicemail.
*79Do Not Disturb: Disable
Turns off DND.


Do Not Disturb Star Codes

Star Codes Disclaimer

Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Star CodeInstructions

Do Not Disturb: Enable

  1. Dial the star code designated to enable Do Not Disturb for all calls. Default is *78.
  2. You will hear a prompt saying, “Do not disturb enabled.”

Do Not Disturb: Disable

  1. Dial the star code designated to disable Do Not Disturb for all calls. Default is *79.
  2. You will hear a prompt saying, “Do not disturb disabled.”


Call Forwarding Star Codes

Star Codes Disclaimer

Star codes are customized to each partition. Default star codes are listed below, but yours may be different. Please check your user guide for the correct codes for your service.

Business Lines Info

Business Lines star codes do not require a PIN to forward calls.

Star CodeInstructions

Call Forward: All Calls

  1. Dial the star code designated to forward all calls to another number. Default is *72.
  2. Enter your 4-digit voicemail PIN.
  3. Choose an option:
    • Press 1 and enter the destination's 10-digit phone number, starting with a 1 (e.g. 1 800 555 1212).
    • Press 2 to disable forwarding and allow calls to ring to your line.

Call Forward: Busy

  1. Dial the star code designated to forward calls when the line is busy. Default is *90.
  2. Enter your 4-digit voicemail PIN.
  3. Choose an option:
    • Press 1 and enter the destination's 10-digit phone number, starting with a 1 (e.g. 1 800 555 1212).
    • Press 2 to have calls sent to voicemail instead of being forwarded.

Call Forward: Out of Service

  1. Dial the star code designated to forward all calls to another number when the line is out of service. Default is *94.
  2. Enter your 4-digit voicemail PIN followed by #.
  3. Choose an option:
    • Press 1 to enter the forwarding destination number followed by the # sign. You will hear, “All calls will be forwarded when your line is out of service, goodbye."
    • Press 2 to send calls to voicemail.

Call Forward: No Answer

  1. Dial the star code designated to forward calls when they are not answered. Default is *92.
  2. Enter your 4-digit PIN.
  3. Choose an option:
    • Press 1 to enter a forwarding number.
    • Press 2 to send calls to voicemail.

Call Forward: Custom Callers

  1. Dial the star code designated to forward calls from a specific number. Default is *63.
  2. Enter your voicemail PIN followed by #.
  3. Enter the forwarding number followed by #.
  4. You will hear a prompt saying, “Calls from [phone number you entered] will be forwarded."

A Screening Forward Number must be set up in the online voice portal. All callers configured with the Forward setting without a Screening Forward Number will fail over to the All Other Callers setting.


User Call Forwarding


CodeDescription
*72 + TN
Call Forward: All (On/Off)
When enabled, all calls will be forwarded to the number specified.
*90 + TNCall Forward: Busy (On/Off)
When enabled, calls will be forwarded to the number specified when the line is busy.
*92 + TNCall Forward: No Answer (On/Off)
When enabled, calls will be forwarded to the number specified when unanswered.
*94 + TNCall Forward: Out of Service (On/Off)
When enabled, calls will be forwarded to the number specified when the device is out of service or not registered.
Custom + Group #

Group Night Forwarding(On/Off)
When enabled, calls to the auto-attendant group are redirected to an on- or off-net phone number, which can be for another group, voicemail box, user, etc.

User Call Handling

CodeDescription
*00 + Ext.Transfer To Voicemail
Sends calls directly to another user's voicemail box.
** + Ext.Directed Call Pickup
Pick up a ringing extension for another user.
*40Pick Up Group
Pick up a ringing extension for another user in the same Pick Up Group.
*43Call Waiting: Enable
Enables call waiting for ALL calls to the user.
*44Call Waiting: Disable
Disables call waiting for ALL calls to the user.
*70 + TNCall Waiting: Disable Next Call
If call waiting is enabled on the line, this star code will disable caller ID on the current call. Future calls will not be affected.
*62Call Park
Places a call in a parking spot.
*66 + SlotCall Park Retrieval
Retrieves a call from a parking spot.
*65 + TN
CallerID: Enable next call
If the user's caller ID is blocked, this star code will enable caller ID for the current call. Future calls will not be affected. If caller ID was already enabled, it will continue to be enabled.
*67 + TNCaller ID: Block Next Call
If the user's caller ID is enabled, this star code will block caller ID on the current call. Future calls will not be affected. If caller ID was already blocked, it will continue to be blocked.
*68Caller ID: Manage(On/Off)
Enable or disable caller ID for the user.
*69Last Call Return
Dial the last caller ID number that rang the line.
*98Voicemail Management
Access the voicemail box assigned to the user.
Custom

Call Pull
Seamlessly move a live call from one device to another.  

Custom + Group #
Group Log In/Out
Log in or out of an auto-attendant user group/queue.

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