Star Codes (BCC)

Modified on Tue, 19 Nov at 10:07 PM

These star codes available to Business Cloud Communications users.

Please check your user guide for the correct codes for your service.

Account Call Screening

These star codes apply to all users on the account.

*41	All Other Callers: Block All other calls (not otherwise specified in Call Handling settings) will be blocked.
*42	All Other Callers: Allow All other calls (not otherwise specified in Call Handling settings) will be allowed.
*45 + TN	Custom Caller: Block Calls from the number specified will be blocked.
*46 + TN	Custom Caller: Allow Calls from the number specified will be allowed.
*47 + TN	Custom Caller: Block with Message Calls from the number specified will be blocked with a message.
*48	Anonymous Callers: Block Calls without caller ID will be blocked.
*49	Anonymous Callers: Allow Calls without caller ID will be allowed.
*50	Anonymous Callers: Enable Block with Message Calls without caller ID will be blocked with a message.
*51	Anonymous Callers: Disable Block with Message Calls without caller ID will no longer be blocked with a message.
*57	Call Trace Marks a call for a trace in your Call History. Used for troubleshooting.

Call Trace

Star Codes Disclaimer

Star codes are customized to each partition. Default star code for Call Trace is *57, but yours may be different. Please check your user guide for the correct codes for your service.

Star Code	Instructions
Call Trace	Call Trace allows you to mark a harassing or threatening phone call in your Call History. Call Trace does not initiate any law enforcement or actions against the caller. You must take additional actions to establish a case with your local law enforcement agency. After hanging up the call, dial the Call Trace star code. Default code is *57. A new line for the trace will be entered in the Call History. Expand the record to see the CDR from the original call.

Star Code

Instructions

Call Trace

Call Trace allows you to mark a harassing or threatening phone call in your Call History.

Call Trace does not initiate any law enforcement or actions against the caller. You must take additional actions to establish a case with your local law enforcement agency.

After hanging up the call, dial the Call Trace star code. Default code is *57.
A new line for the trace will be entered in the Call History. Expand the record to see the CDR from the original call.

Example

In this example, Amy received a phone call at 10:39 and dialed the Call Trace star code immediately after ending the call. There are now two records in the Call History:

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When the Call Trace record is expanded, it shows the CDR details from the call it traced:

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